Frequently Asked Questions.

Browse our product catalog, select the compound and quantity you need, and proceed to checkout. Orders are confirmed upon successful payment. You'll receive an email confirmation immediately after your order is placed.

We currently accept secure payment via Interac e-Transfer. It is the safest and fastest method for Canadian customers purchasing research peptides. Payment instructions are provided immediately after checkout and also sent in your email confirmation, or you can view the instructions here. All transactions are processed securely with full encryption.

Order modifications or cancellations may be possible if your order has not yet been processed or shipped.

Contact Us immediately at [email protected] with your order number and request. Once an order has been dispatched, it cannot be cancelled.

Yes. Bulk pricing is available on many compounds, including our 10-pack options which offer discounted pricing.

For larger research quantities or institutional orders, contact us directly at [email protected] and we can provide custom pricing where available.

No minimum order is required. You can order a single item or multiple products in one transaction. Orders over $300 CAD qualify for free standard shipping across Canada.

We're currently developing a loyalty program for returning customers and research institutions. In the meantime, if you refer a colleague or institution that places an order, reach out to us — we appreciate the support and take care of our community.

Yes. An order confirmation is sent automatically to your email upon successful payment. If you require a formal invoice for institutional or research record-keeping purposes, contact us with your order number and we'll provide one.

If your Interac e-Transfer was returned or not accepted, verify that the correct recipient email and payment reference were used. Detailed instructions are provided during checkout, in your confirmation email and can also be found by visiting our Payment Instuctions page. If you're unsure, contact us and we will assist you.

All orders are shipped via Canada Post with tracking. Packages are dispatched in plain, unmarked packaging with no product names or branding visible on the exterior. Discreet packaging is standard on every order.

Yes. All orders ship in plain, unmarked packaging with no reference to the contents or Jupiter Peptides on the exterior. Discretion and privacy are standard for every shipment.

Orders are usually processed and sent for Priority Shipping within 24 hours (Monday to Friday) after payment is cleared. Estimated delivery times once shipped:

• Canada Only: 2–5 business days

Delivery estimates are not guaranteed and may be affected by carrier delays or weather conditions. For more information, see our Shipping & Orders Policy here.

At this time, Jupiter Peptides ships within Canada only. We do not currently ship to the United States or internationally. This may change in the future — check back for updates or contact us for inquiries.

All packages ship in plain, unmarked packaging. The return address appears as a neutral business name with no reference to Jupiter Peptides or the contents. We understand discretion is important to our customers and take it seriously at every step.

First, check with household members, neighbours, or your building's mail area — Canada Post sometimes leaves packages in unexpected spots. If still not found after 24 hours, contact Canada Post directly with your tracking number. If the issue remains unresolved after 3 business days from the marked delivery date, reach out to us and we'll investigate.

Once your order ships, you'll receive a confirmation email containing your Canada Post tracking number. You can track your shipment directly at canadapost.ca. Tracking information may take up to 24 hours to activate after dispatch.

Packages returned to sender due to an incorrect address, failed delivery attempts, or refusal of delivery are not automatically reshipped. Contact Us once you are aware of the issue and we will assess the situation. Re-shipping fees may apply.

Yes, Canada Post deliveries can be made to PO boxes. If you're using a courier service for your order, a physical street address will be required. The available shipping method for your address will be displayed at checkout.

Yes — each batch is verified using HPLC (High-Performance Liquid Chromatography) to confirm purity levels before release.

Our suppliers maintain documented analytical records for each production lot, and average purity across our catalog is approximately 99.7%.

Certificates of Analysis (COAs) are available upon request for many compounds. Contact Us with your order number or product name to request a COA.

All products are verified using:

• HPLC (High-Performance Liquid Chromatography) — confirms purity percentage

Our suppliers maintain documented analytical testing records for each production lot. Average purity across the catalog is approximately 99.7%.

Lyophilized (freeze-dried) peptides in sealed vials should be stored at the following temperatures:

• Long-term storage: –20°C (freezer)
• Short-term storage: 2–8°C (refrigerator) for up to 4 weeks
• Avoid repeated freeze-thaw cycles
• Keep away from direct light and moisture

Once reconstituted with BAC water, store at 2–8°C and use within 28 days. Jupiter Peptides is not responsible for degradation caused by improper storage.

Bacteriostatic water (BAC water) is sterile water preserved with 0.9% benzyl alcohol. It is used to reconstitute lyophilized peptides for research use. The benzyl alcohol acts as a preservative, extending the usable life of the reconstituted solution.

If your research protocol requires reconstituted peptides, BAC water is the appropriate solvent. BAC water is commonly used in laboratory settings to reconstitute lyophilized peptides.

Due to the nature of research compounds and strict quality control requirements, all sales are final. We do not accept returns on any products once shipped.

If you receive a product that is damaged, incorrect, or compromised upon arrival, contact us within 48 hours of delivery with photographic evidence and your order number. We review each case individually and work toward a fair resolution.

Please review our Shipping & Orders Policy for more details.

Possibly. Not all compounds we have access to are listed publicly. Visit our Contact Us page, or send an email at [email protected] with the compound name and your research requirements. If we can source it safely and to our quality standards, we'll let you know.

Our lyophilized peptides are produced in controlled laboratory environments and sealed in sterile vials. Each batch is verified through LC-MS analytical (chromatographic analysis) testing to confirm purity levels. Certificates of Analysis (COAs) are available upon request and document the purity results for each batch.

Peptide purity is typically expressed as a percentage confirmed by HPLC testing. Common grades include:

• Research Grade (95%+): Suitable for most in vitro research applications
• High Purity (98%+): Recommended for precise quantitative research
• Ultra-High Purity (99%+): Used for sensitive assays and advanced laboratory work.

Most Jupiter Peptides compounds average approximately 99.7% purity. Exact purity for each batch is documented in the accompanying COA.

Reconstitution is the process of dissolving a lyophilized peptide in a liquid solvent — typically bacteriostatic water (BAC water) — for research use. General process:

• Allow the vial to reach room temperature before opening
• Inject BAC water slowly down the side of the vial — do not inject directly onto the powder
• Gently swirl the vial — do not shake or vortex
• Allow to dissolve fully before use
• Store reconstituted peptide at 2–8°C

Lyophilized peptides stored correctly at –20°C typically remain stable for 24 months from the date of manufacture. Once reconstituted with BAC water and stored at 2–8°C, the solution should be used within 28 days. Expiry and batch information is included on every vial and in the accompanying COA.

No. These products are sold strictly for laboratory research purposes and are not intended for diagnostic, therapeutic, or clinical use. They are not approved by Health Canada, the FDA, or any regulatory authority for human or animal consumption, therapeutic use, clinical application, or diagnostic purposes.

By purchasing from this website, you confirm you are a qualified researcher purchasing for lawful research use only.

The legal status of research peptides in Canada varies by compound. Certain research peptides are unscheduled under Canadian federal law. However, it is the buyer's sole responsibility to verify the legal status of any compound in their province or territory prior to purchase.

Jupiter Peptides does not provide legal advice. We strongly recommend reviewing applicable federal and provincial regulations before placing an order.

No. Jupiter Peptides does not provide medical advice, dosage recommendations, treatment guidance, or usage protocols of any kind. Product information on this website is provided for general scientific and research reference purposes only.

If you have medical questions, consult a licensed healthcare professional.

Our products are intended for qualified researchers, laboratories, academic institutions, and individuals conducting lawful research. To purchase, you must:

• Be at least 19 years of age (18 in Alberta)
• Be purchasing for lawful research purposes only
• Agree to our full Terms of Service
• Be located in Canada

We reserve the right to refuse any order at our discretion.

The best way to reach us is by sending a message through our Contact form, or by emailing us at [email protected]. We aim to respond to all inquiries within 1–2 business days. For order-specific questions, include your order number in your message.

We take your privacy seriously. Personal information collected during checkout is used solely to process and fulfill your order. We do not sell, rent, or share your data with third parties for marketing purposes. For full details, review our Privacy Policy, which complies with PIPEDA and BC's PIPA legislation.

Yes. Order confidentiality is a priority at Jupiter Peptides. Your purchase history, personal details, and shipping information are never shared externally beyond what's required to fulfill your order (e.g., shipping carrier). Packages are sent in discreet, unmarked packaging with no reference to the contents or our brand on the exterior.