Privacy Policy.

Information We Collect

When you interact with our website or place an order, we may collect the following categories of personal information:

• Identity Information: Full name as provided at checkout.
• Contact Information: Email address, phone number (if provided), and mailing address.
• Transaction Information: Order details, product selections, purchase history, and payment confirmation data. We do not store full payment card numbers — payment processing is handled by our third-party payment provider.
• Technical Information: IP address, browser type, device type, operating system, referring URLs, and pages visited, collected automatically via cookies and analytics tools.
• Communications: Any messages, inquiries, or correspondence you send to us directly.

We collect only the information necessary to fulfill orders, communicate with customers, and operate this website legally and effectively.

How We Use Your Information

The personal information we collect is used exclusively for the following purposes:

• Processing, fulfilling, and shipping your orders.
• Communicating with you regarding your order status, shipping updates, or customer service inquiries.
• Verifying eligibility to purchase (age verification and jurisdiction compliance).
• Detecting and preventing fraud or unauthorized transactions.
• Complying with applicable legal obligations under Canadian federal and provincial law.
• Improving our website, product offerings, and customer experience through anonymized analytics.
• Sending transactional emails related to your purchases (not marketing, unless you have opted in).

Marketing communications are sent only where express or implied consent has been obtained in accordance with Canadian Anti-Spam Legislation (CASL). You may unsubscribe at any time.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function, including cart and session management.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

We may use tools such as Google Analytics and similar technologies to understand website performance and user interaction.

You may disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the website, including checkout.

Third-Party Service Providers

To operate our business, we work with a limited number of trusted third-party service providers who may have access to your personal information solely to perform services on our behalf. These include:

• Payment processors for secure transaction handling.
• Shipping and logistics providers to fulfill and deliver orders.
• Email and CRM platforms for order confirmations and customer communications.
• Website hosting and infrastructure providers.
• Analytics platforms for aggregated website performance data.

All third-party providers are contractually obligated to handle your information securely and only for the purposes for which it was shared. They are not permitted to use your data for their own marketing or independent purposes.

Some of our third-party service providers may store or process personal information outside of Canada, including in the United States. In such cases, personal information may be subject to the laws of the jurisdiction in which it is processed.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Order and transaction records are retained for a minimum of 7 years in accordance with Canadian tax and business record-keeping requirements.
• Customer account data is retained while your account remains active and for a reasonable period thereafter.
• Communications and support inquiries are retained for up to 2 years.
• Analytics data is retained in anonymized form and is not subject to deletion requests.

When personal information is no longer required, it is securely deleted or anonymized.

Your Rights Under PIPEDA & PIPA

As a resident of Canada, and specifically British Columbia, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that inaccurate or incomplete information be corrected.
• Right to Withdraw Consent: You may withdraw consent for non-essential data uses at any time, subject to legal or contractual restrictions.
• Right to Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner.

To exercise any of these rights, contact us at the address provided in Section 09. We will respond to all requests within 30 days as required by law.

Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted through our website, restricted access to personal data on a need-to-know basis, and regular review of our data handling practices.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. The effective date at the top of this page will be updated accordingly.

We encourage you to review this policy regularly. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact & Privacy Inquiries

For any questions, access requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at: